Care Management Training is Key to Effectively Addressing Diverse Needs
One could argue that health plans use case managers in much the way a financial advisor manages a client’s portfolio. By evaluating the client’s needs and determining how to provide care efficiently using the resources at hand, care managers are able to keep costs down and ensure clients get the best care possible.
On the surface, it is easy to think the job description for a case manager is simple and straightforward, but the role has many moving parts, requiring a skill set that ranges from expert communicator, to adept multi-tasker, to team player and coach.
Case Managers Play Multi-Faceted Role
Care managers wear many different hats and function in a multi-faceted role that grows in complexity with challenging client cases. Health plan case managers are mediators, educators, negotiators, moderators, and experts. From day-to-day, the case manager must work with clients, providers, and payers, each with a distinct view of what constitutes appropriate care.